Managed IT Support Helpdesk
IT Geeks offer a wide range of Managed IT Support Plans for businesses of all sizes ranging from basic support to individuals & small teams, up to more comprehensive support plans for larger companies.
Remaining committed we provide our clients with friendly and dedicated support in order to reduce any risk of disruption and downtime to your business.
We can offer comprehensive support for all your IT Systems & Equipment needs. Our team are available to provide ongoing day to day monitoring allowing us to proactively maintain your IT systems.
Our IT Support Plans
IT Geeks can offer your business one of the IT Support Plans below or alternatively provide you with a Bespoke Package to fit your Businesses specific needs.
Support
Ideal for Small Businesses
What you get:
- Onboarding, System Audit, Report, and Initial Business Review
- Strategic IT Review - Annual
- Patch Management
- Software Management
- Proactive Monitoring and Remediation
- Custom Monitoring
- Incidents (Break/Fix)
- Information Requests
- Service Requests
- Peripheral Support
- Starter Onboarding/Leaver Offboarding
- Remote Desktop Session Support
- Cloud Management and Support (365/Google Workspace)
- Hosting Management and Support
- Domain/DNS Management and Support
- Vendor Escalation
- Backup Management
Support + Shield
Managed IT Support
What you get:
- Onboarding, System Audit, Report, and Initial Business Review
- Strategic IT Review - Quarterly
- Patch Management
- Software Management
- Proactive Monitoring and Remediation
- Custom Monitoring
- Incidents (Break/Fix)
- Information Requests
- Service Requests
- Peripheral Support
- Starter Onboarding/Leaver Offboarding
- Remote Desktop Session Support
- Cloud Management and Support (365/Google Workspace)
- Hosting Management and Support
- Domain/DNS Management and Support
- Vendor Escalation
- Backup Management
- Security Policy Management and Support
- Out-of-Hours Urgent Support
- VOIP Phone/Mobile/Tablet Management and Support (one of each per endpoint)
- Antivirus
- DNS Filtering
- Ransomware Protection
- Endpoint Threat Detection & Response
Guardian
Complete Support Solution
What you get:
- Onboarding, System Audit, Report, and Initial Business Review
- Strategic IT Review - As required
- Patch Management
- Software Management
- Proactive Monitoring and Remediation
- Custom Monitoring
- Incidents (Break/Fix)
- Information Requests
- Service Requests
- Peripheral Support
- Starter Onboarding/Leaver Offboarding
- Remote Desktop Session Support
- Cloud Management and Support (365/Google Workspace)
- Hosting Management and Support
- Domain/DNS Management and Support
- Vendor Escalation
- Backup Management
- Security Policy Management and Support
- Out-of-Hours Urgent Support
- VOIP Phone/Mobile/Tablet Management and Support (one of each per endpoint)
- Antivirus
- DNS Filtering
- Ransomware Protection
- Endpoint Threat Detection & Response
- 24/7 RocketCyber SOC
Choose IT Geeks for your Managed IT Support Services
Unlimited Remote Service Desk Support by Telephone or Email
24-hour System Monitoring to maintain your services
Client Portal for Ticket Handling and Incident Management
Automated Software Updates and Patch Management
Peripheral Support, Printers, Scanners & Networking Equipment
Annual Review and Strategy Consultation
System Audits
Vulnerability Audit and Report
Remote IT Support or On-Site Assistance
IT Geeks offer Remote IT Support and On-Site Assistance for clients. We work with clients to find the best solution for their IT needs, whether Remotely or On-Site.
Our Remote Support covers numerous IT Support Services, saving you time and cost. Our expertise allow us to handle most IT issues Remotely, including Software Troubleshooting and System Maintenance.
On-Site Support is available for tasks requiring physical presence, such as equipment installation.
Support Plans to suit your needs
IT Geeks offer Flexible IT Support Plans, including Annual/Monthly Plans or On-Demand Service Support per incident.
Whether you choose a Monthly Plan or On-Demand Service, IT Geeks ensure a quick-response and friendly service.
